Return Policy

Simonett allows returns for refund or exchange on full price merchandise received within 15 days of order delivery date.

  • Merchandise must not be worn, altered or washed.
  • Merchandise must have all tags attached.
  • All sale items are considered final sale and may not be returned or exchanged.
  • Jewelry and Accessories (including handbags, belts, hats) are final sale and may not be returned or exchanged.
  • Swimwear, Bodysuits and Undergarments are final sale and may not be returned or exchanged.
  • All footwear is considered final sale and may not be returned or exchanged.
  • One Of Kind and made to order products (Items will be noted in the product descriptions) are considered final sale and may not be returned or exchanged.
  • Shipping, taxes, and duties are non-refundable 
  • All orders placed through third party platforms are subject to the return policy listed on Simonett.us 
  • The return shipping cost will be deducted from your refund.
  • If items that are not eligible for a return or exchange are sent to us, a refund or exchange will not be granted and will be subject to a return fee for items to be shipped back to the customer. Return fee cost varies by shipping rates. 
  • Please allow 4-5 business days after delivery for refunds to be processed. Once processed an email confirmation will be sent to the email address associated with the order.

 

 

 

To start a return, follow the link below. You will be prompted to enter your order number and zip code, so please have those on hand. 

 

Start A Return

 

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